1. Introduction

TrackSource ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketing attribution platform and related services.

2. Information We Collect

2.1 Information You Provide

Account information (name, email address, company name)
Billing information (processed securely through Paddle)
Support communications and feedback

2.2 Information Collected Automatically

Usage data and analytics
Device and browser information
IP addresses and location data
Cookies and similar tracking technologies

2.3 Data Processed on Behalf of Customers

As a data processor, we process end-user data on behalf of our customers, including tracking events, conversion data, and attribution information. This data is owned by our customers and processed according to their instructions.

3. How We Use Your Information

To provide and maintain our services
To process transactions and send related information
To send administrative information and updates
To respond to inquiries and provide customer support
To improve our services and develop new features
To detect and prevent fraud or abuse
To comply with legal obligations

4. Payment Processing

We use Paddle as our Merchant of Record for payment processing. When you make a purchase, Paddle collects and processes your payment information. Paddle acts as the seller of record and is responsible for handling payment-related inquiries, refunds, and chargebacks. Please refer to Paddle's Privacy Policy for information about how they handle your data.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third parties that help us operate our business (hosting, analytics, customer support)
Payment Processor: Paddle for transaction processing
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with mergers, acquisitions, or asset sales

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Customer tracking data is retained according to the data retention limits of your subscription plan. You may request deletion of your data at any time.

8. Your Rights

Depending on your location, you may have the following rights:

Access your personal data
Correct inaccurate data
Delete your data
Export your data
Object to or restrict processing
Withdraw consent

To exercise these rights, contact us at privacy@tracksource.io.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@tracksource.io